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FREQUENTLY ASKED QUESTIONS

Welcome to the Forest Gold Water Inc. FAQ page! Here you’ll find answers to some of the most commonly asked questions about our products, shipping, returns, and more. If you need additional assistance, feel free to contact us.

Forest Gold water
Forest Gold water

  • Q: What is Artesian Mineral Water?
    A: Our Artesian Mineral Water is sourced from natural underground springs in Orange Springs, Florida. It’s rich in essential minerals like calcium and magnesium, providing pure, refreshing hydration with a smooth taste.
     

    Q: What are the benefits of Oxygenated Alkaline Water with Himalayan Crystal Salt?
    A: This unique formula combines oxygenation with Himalayan Crystal Salt for enhanced hydration, essential minerals, an alkaline pH level of 9, and a refreshing taste that supports energy and vitality.

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    Q: Is your water naturally alkaline?
    A: Yes, both our Artesian Mineral Water and Oxygenated Alkaline Water with Himalayan Crystal Salt are naturally alkaline, which helps to balance the body’s pH levels.

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    Q: Are there any additives in your water?
    A: Our products are free from artificial additives. They are naturally sourced and infused with essential minerals for a clean, pure taste.

  • Q: Where do you ship?
    A: Currently, we ship within the United States. Unfortunately, we do not offer international shipping at this time.
     

    Q: How long does shipping take?
    A: Standard shipping usually takes 3-7 business days, while expedited shipping options are available at checkout for faster delivery.
     

    Q: How much does shipping cost?
    A: Standard shipping is a flat rate of $5.99, with free shipping on orders over $50. Expedited and overnight shipping rates are calculated at checkout based on your location.
     

    Q: How can I track my order?
    A: Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your order on the carrier’s website.

  • Q: What is your return policy?
    A: We accept returns of unopened and unused products within 30 days of purchase. Contact our customer service team at info@forestgoldwater.com to initiate a return.
     

    Q: Do you offer refunds?
    A: Yes, refunds are available on eligible returns once the product is received and inspected. Refunds are processed to the original payment method within 5-10 business days.
     

    Q: Can I exchange a damaged product?
    A: Yes, if your product arrives damaged, please contact us with your order details, and we’ll be happy to assist you with a replacement.
     

    Q: Are there any items that cannot be returned?
    A: Opened or used items are not eligible for returns, except in cases of defects or damage upon delivery.

  • Q: How often should I drink Whatha Health water products?
    A: Our products are safe for daily hydration. We recommend drinking according to your individual hydration needs, which vary based on activity level, climate, and personal preferences.
     

    Q: Can I drink Oxygenated Alkaline Water every day?
    A: Yes, our Oxygenated Alkaline Water with Himalayan Crystal Salt is designed for daily consumption and provides a refreshing, mineral-rich hydration experience.
     

    Q: Can children drink Whatha Health water?
    A: Yes, our Artesian Mineral Water and Oxygenated Alkaline Water are suitable for all ages. However, we recommend consulting a healthcare professional for specific hydration needs for young children.
     

    Q: Is your water safe for people with dietary restrictions?
    A: Our water is vegan, gluten-free, and free from artificial additives, making it suitable for a variety of dietary restrictions.

  • Q: What payment methods do you accept?
    A: We accept major credit cards (Visa, MasterCard, American Express) and PayPal for secure and convenient payments.
     

    Q: Can I modify my order after placing it?
    A: Once an order is placed, it is processed quickly to ensure prompt delivery. Contact us as soon as possible at info@forestgoldwater.com if you need assistance with an order modification.
     

    Q: How can I cancel my order?
    A: If you need to cancel your order, contact our customer service team immediately. If the order has not yet been processed, we will cancel it and issue a full refund.
     

    Q: Will I receive an order confirmation?
    A: Yes, after placing an order, you will receive an email confirmation with order details. Once shipped, you’ll also receive a tracking number.

  • Q: How can I reach customer support?
    A: You can contact us via email at info@forestgoldwater.com or call us at 833-433-4653. Our team is here to help you with any questions or concerns.

    Q: What are your customer service hours?
    A: Our customer support team is available Monday through Friday, from 9:00 AM to 5:00 PM (EST).

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