• Items must be returned within 30 days of the original purchase date.

• To be eligible for a refund, products must be unopened, unused, and in their original packaging.

• Proof of purchase (receipt or order confirmation) is required for all refund requests.

• Opened or used products are not eligible for refunds, except in cases of defects or damage during shipping.

• Gift cards and promotional items are also non-refundable.

• Return Request: To initiate a return, please contact us at info@forestgoldwater.com with your order number and reason for the return. Our customer service team will provide instructions on how to return your item.

• Inspection: Once we receive your returned item, we will inspect it to ensure it meets our eligibility criteria.

• Refund Approval: If the item is approved, we will initiate a refund to your original payment method.

Please allow 5-10 business days for the refunded amount to appear in your account, depending on your payment provider’s policies.

• Return Shipping: Customers are responsible for return shipping costs. These costs are non-refundable.

• Original Shipping Fees: Original shipping fees are non-refundable unless the product was damaged or defective upon arrival.

If your product was damaged during shipping or is defective, we will gladly exchange it. Please contact our customer support team at info@forestgoldwater.com within 7 days of receiving the item for exchange instructions.

For questions or assistance with returns and refunds, please reach out to our customer support team:

• Email: info@forestgoldwater.com

• Phone: 844-455-GOLD (4653)